Enterprise Guarantee
Service Level Agreement (SLA)
Effective Date: January 1, 2026 · Operator: quitegoodproject.com
1. 99.9% Availability Commitment
LandScope guarantees a Monthly Uptime Percentage of at least 99.9% for all REST API endpoints (including /v1/parcel/lookup, /v1/feasibility/evaluate, /v1/solar/feasibility, and /v1/verify/owner). If we fail to meet this SLA, paid subscribers are eligible for Service Credits applied to subsequent billing cycles.
2. Service Credit Schedule
| Monthly Uptime % | Service Credit % |
|---|---|
| 99.0% – 99.89% | 10% Credit |
| 95.0% – 98.99% | 25% Credit |
| < 95.0% | 50% Credit |
3. Sub-15ms Spatial Edge Latency
Our distributed PostGIS read replicas and spatial GiST indices are optimized for sub-15ms execution. 95% of cached and deterministic spatial queries resolve in under 15ms at the origin edge.