Refund & Cancellation Policy

1. Free Evaluation Sandbox

We provide 100 free evaluation lookups with full PostGIS parcel boundaries and setback evaluation to enable thorough testing before purchasing a subscription. We strongly encourage all developers to test their workflows against our sandbox environment before upgrading to paid tiers.

2. 1-Click Self-Serve Cancellation

You can cancel your subscription at any time with 1 click via the Stripe Customer Portal. There are no cancellation fees, no lock-in contracts, and no requirement to speak with a sales representative. Upon cancellation, your API access and unused monthly quota remain fully active until the end of your prepaid billing period.

3. Refund Policy

Because LandScope incurs non-recoverable spatial database compute and spatial indexing infrastructure costs upon key generation, monthly and annual subscription fees are generally non-refundable once API calls have been initiated.

However, exceptions are evaluated in good faith under the following circumstances:

• Verified Service Outage: If our API experiences downtime exceeding our 99.9% Service Level Agreement (SLA) during your billing cycle.
• Billing Errors: In the event of duplicate charges or erroneous billing caused by gateway desynchronization.

4. How to Request Billing Support

To request billing assistance, update your VAT/tax information, or report a payment issue: